Treatment fees are payable for all treatment/work given or received whether treatment is given or received in a clinic, in the patient’s home or some other location agreed between our staff and the patient (or patient’s guardian).
No credit will be given – fees are due at the time treatment is given or received
Fees will vary according to the treatment given or received. Normally a fee is due for the type of treatment given.
Additional fees may be charged for on-line bookings, extra services and items/products used during your treatment, this may include dressings, bandages, insoles/orthoses, medicaments, footcare products, further assessments and advice, etc. – this list should not be considered exhaustive.
We shall not discriminate against you due to any disability you may have.
We shall treat you with the same respect, professional care and professional conduct as anyone else regardless of your gender, gender identity, sex, sexuality, race, religion, disability or profession.
We reserve the right to treat you or not treat you, and to withdraw treatment at any time, without notice, in accordance with the rules and codes of conduct of the College of Podiatrists the Health and Care Professions Council.
Normal opening hours are posted in the surgeries and on this website, however, occasionally we may offer to see you earlier or later at our discretion
Appointments – cancellation, postponement and missed (failed visits)
You may postpone, cancel or re-arrange your appointment, without penalty*, up to 24 hours before your appointment except when your appointment is on a Monday, in which case you must notify us by 3pm on the Friday before the appointment, by visiting or telephoning the surgery. Failure to notify us within these limits, will result in you being charged the cancellation fee. We provide a telephone answering machine that records the day,date and time of messages.
You may not use our services again until any outstanding fees have been paid.
If fees remain unpaid for more than 21 days we reserve the right to refer your outstanding debts to a debt collection agency/recovery service or to the Magistrates (small claims) Court for payment collection.
We reserve the right to postpone, cancel or rearrange your appointment without notice. Please note: we will only do this in exceptional circumstances which may include sickness, accident, poor weather, any other incident which affects the ability of a team member to attend your appointment or where premises become unavailable due to circumstances beyond our control. We will endeavor to contact you as soon as possible if we need to do this giving you as much notice as possible.
If you have a history of poor attendance we reserve the right to ask you to prepay for your appointments, and reserve the right to refuse treatment if you refuse to do so.
You may pay for treatment by either cash (in sterling), or credit/debit card.
If you have paid for a treatment package and you do not attend or cancel within a 24 hour period one of your appointments, that appointment will be deducted from your treatment package. If you are attending for a re-dressing appointment as part of our nail surgery package and do not attend or cancel within a 24 hours period, we reserve the rights to charge for the missed appointment, as this missed appointment could impact our recovery.
These terms and conditions apply to services provided by Sophie Stableford t/a footstart only, and are subject to change without. Up to date details can be requested by emailing us or writing to the main office.
9 Avocet Court,
Leyland,
PR26 7RW
